Refund Policy

This Refund Policy applies to paid subscriptions and usage charges for Vaani Labs products, including AI voice agents, browser voice streaming, analytics, and platform add-ons.

Trial, pilot, and proof-of-concept periods are non-billable unless explicitly stated in a signed order. Charges applied after trial conversion are governed by your selected plan and contract start date.

• Monthly and annual platform subscription fees are billed in advance.
• Advance subscription payments are non-refundable except where required by law.
• Downgrades or cancellations take effect at the next billing cycle unless otherwise agreed in writing.

Telephony minutes, AI processing, storage, and third-party pass-through charges are billed based on measured usage and are generally non-refundable once consumed.

For eligible enterprise plans, service availability issues are addressed through service credits under the applicable SLA. SLA credits are not cash refunds and cannot be transferred unless required by law.

If you believe you were charged incorrectly, contact billing support within 30 days of invoice date. After verification, we may issue a partial or full refund, or apply billing credits to a future invoice.

• You may cancel your subscription at any time from your account team or by contacting support.
• Cancellation prevents future renewals but does not retroactively refund already billed periods.
• Contracted annual plans may include early termination terms in your MSA/SOW.

Refund exceptions may be granted for: (a) verified platform outage exceeding SLA remedies, (b) legal/regulatory requirement, or (c) written commercial commitment by Vaani Labs.

Approved refunds are usually processed within 7-14 business days, depending on the payment method, banking partner, and card network settlement timelines.

For billing or refund requests, email billing@vaanilabs.in with invoice number, account email, and issue details. You may also use our Contact page.